AVAYA

Your business wants to make every experience as seamless and connected as possible. So employee collaboration is easier and more efficient, and customer satisfaction is higher. Avaya solutions make it happen.

- #1 global Contact Center
- #1 SMB phone system globally
- 100K+ worldwide customer in 190 countries
- 90% Us based Fortune 100 are Avaya's customers

Mobirise
VERINT

Our solutions help iconic brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations.

- 40+ offices in worldwide.
- 4300+ pro and a global partner network
- 9800+ customers in 175+ countries
- 85% of Fortune 100 relies on Verint

Mobirise

AVAYA

IP Telephony

Avaya Aura® Communication Manager delivers rich voice, video, mobility and collaboration and provides a resilient, distributed network of gateways and analog, digital and SIP/IP-based communication devices. In addition, Avaya Aura Communication Manager boasts robust features, high reliability and scalability, and multi-protocol support. It includes support for the unified communication experience with advanced mobility features, built-in conference calling and customer contact applications

Team Collaborations

Our all-in-one communications solution is designed for how you’re working now. It gives you the platform to empower your employees with faster, always-on continuous collaboration. And it helps you power your business with flexible experiences built for the work world of today, and the challenges of tomorrow.

Contact Center

Agents with the right tools are engaged to help create memorable customer experiences. Connect customer and employee touchpoints with 360-degree visibility, convenient co-browsing, easy CRM integrations, and more.

Devices

Avaya provides wide-range of communications devices.
IP desk phones: give Your Employees the Best Tools to Compete
Conference Phones: provide your teams with a high-level audio-conferencing device that delivers crystal clear sound and expandable capabilities to maximize the impact of every conversation—in the office or on the go.
Multimedia devices: One Simple Device. Unlimited Communication Experiences.
Headset: Make Great Audio a Part of Your Communications Experience

VERINT



Call Recording

Verint® Intelligent Call Recording™ is a single, prepackaged solution that couples voice recording with the power of speech processing, helping you realize more value from captured interactions. Designed for business and IT users, this innovative software can capture, index, and retrieve voice, video, chat, text, email, and screen interactions from traditional time-division multiplex (TDM), Internet Protocol (IP), Session Initiated Protocol (SIP), and advanced unified communication platforms

Quality Monitoring

Verint® Quality Management™ can help your contact center make the transition to omnichannel customer engagement. With this proven solution, you can efficiently select and evaluate large numbers of interactions across communication channels based on business relevance, employee performance, and customer input. It’s a practical way to gain insight that would be difficult, if not impossible, to achieve by randomly sampling small numbers of interactions and evaluating them against inwardly focused metrics and processes.



Workforce Optimization

Verint Workforce Optimization can help you gain unprecedented visibility into the people, processes, and work across multiple functional areas of your organization

Workforce Management

Verint® Workforce Management™ can help simplify the complex task of forecasting and scheduling. This easy-to-use, web-enabled software removes the expense and administrative burden of thick-client solutions. With Verint Workforce Management, you can reduce costs by staffing appropriately to meet your workload, drive business growth and operational excellence, and improve employee effectiveness and retention.

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